Updated: April 20, 2026
Privacy Policy
1. Information We Collect
Heyno respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and safeguard your personal information. We ensure the confidentiality of your personal information and strive to use it only in ways that benefit you. Heyno collects some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.
We require certain information to deliver our Services and without this we will not be able to provide our Services to you. For example, you must provide your mobile phone number to create an account to use our Services.
Our Services have features which require us to collect additional information to provide such features. For example, you cannot use our services if you do not allow for your calls from callers not in your contact list to be analyzed by Heyno for potential fraud and scam. Permissions can be managed through your Settings menu on both Android and iOS devices.
Information You Provide
• Your Account Information: You must provide your mobile phone number to create a Heyno account. If you don’t provide us with this information, you will not be able to create an account to use our Services.
• Your Unknown Call Forwarding: We do not retain your calls from unknown callers in the ordinary course of providing our Services to you. Instead, those calls are stored on your device if you so choose and not stored on our servers.
• Transactions And Payments Data: If you use our payments services, or use our Services meant for purchases or other financial transactions, we process additional information about you, including payment account and transaction information. Payment account and transaction information includes information needed to complete the transaction (for example, information about your payment method, shipping details and transaction amount).
• Customer Support And Other Communications: When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your messages, any other information you deem helpful, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues.
Automatically Collected Information
• Usage And Log Information: We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services), the time, frequency, and duration of your activities and interactions, log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use like our Heyno fraud analysis.
• Device And Connection Information: We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information, and identifiers.
• Location Information: We collect and use location information from your device with your permission when you register an account to identify from which country your mobile number is registered. We also use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes.
• Cookies: We use cookies to operate and provide our Services, improve your experiences, understand how our Services are being used, and customize them. We may also use cookies to understand which of our Help Center articles are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, like your language preferences, to provide a safer experience, and otherwise to customize our Services for you.
2. How We Use Information
We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our Services. Here's how:
• Our Services: We use information we have to operate and provide our Services, including providing customer support; completing purchases or transactions; improving, fixing, and customizing our Services. We also use information we have to understand how people use our Services; evaluate and improve our Services; research, develop, and test new services and features; and conduct troubleshooting activities. We also use your information to respond to you when you contact us.
• Safety, Security, And Integrity: Safety, security, and integrity are an integral part of our Services. We use information we have to verify accounts and activity; combat harmful conduct; protect users against bad experiences and promote safety, security, and integrity on and off our Services, such as by investigating suspicious activity or violations of our Terms and policies, and to ensure our Services are being used legally.
4. AI Processing
When you use AI features, the content you provide (including messages, emails, call audio, transcripts, and documents) may be transmitted to third-party AI providers for processing. We do not use your content to train third-party AI models without your consent. AI outputs may be inaccurate and should be reviewed before reliance.
5. Data Retention
We retain information for as long as your account is active and for a reasonable period thereafter to comply with legal, accounting, or reporting obligations. Specific retention periods:
• Account data: retained while your account is active; deleted within 30 days of account deletion.
• Call recordings and transcripts: retained for up to 90 days unless you delete them earlier or a longer period is required by law.
• Email and calendar content processed by AI: cached only as long as necessary to deliver the feature, typically under 30 days.
• Logs and analytics: retained for up to 12 months.
6. Your Rights and Choices
You have the right to:
• Access the personal information we hold about you;
• Correct inaccurate information;
• Delete your account and associated data (in-app via account settings, or by email to info@heyno.net);
• Export your data in a portable format;
• Object to or restrict certain processing;
• Withdraw consent at any time, without affecting prior lawful processing.
To exercise these rights, email info@heyno.net. We will respond within the time required by applicable law.
7. GDPR — Residents of the European Economic Area and United Kingdom
If you are in the EEA or UK, we process your personal data under one or more of these lawful bases:
• Contract (to provide the Services);
• Consent (where you have opted in);
• Legitimate interests (e.g., fraud prevention, service improvement);
• Legal obligation (compliance with law).
You have the rights described above and the right to lodge a complaint with your local supervisory authority. The data controller is Heyno, Dallas, Texas, USA. You may contact us at info@heyno.net for data-protection inquiries.
8. CCPA — California Residents
If you are a California resident, you have the right to:
• Know what personal information we collect, use, and share;
• Request deletion of your personal information;
• Opt out of the "sale" or "sharing" of personal information (we do not sell personal information);
• Non-discrimination for exercising your rights.
To exercise these rights, email info@heyno.net. We will verify your identity before responding.
9. Children's Privacy (COPPA)
The Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact info@heyno.net and we will delete it promptly.
10. International Data Transfers
We are based in the United States, and information we collect may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We rely on appropriate safeguards (such as Standard Contractual Clauses) for international transfers where required.
11. Assignment, Change Of Control, And Transfer
In the event that we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
12. Managing And Retaining Your Information
We store information for as long as necessary for the purposes identified in this Privacy Policy, including to provide our Services or for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms, or protecting or defending our rights, property, and users.
If you would like to further manage, change, limit, or delete your information, you can do that through the following tools:
• Changing Your Mobile Phone Number: If you change your mobile phone number, you must update it using our in-app change number feature and transfer your account to your new mobile phone number.
• Deleting Your Heyno Account: You can delete your Heyno account at any time (including if you want to revoke your consent to our use of your information pursuant to applicable law) using our in-app delete my account feature. Deleting your account will, for example, delete your account info, and delete all your Heyno recorded calls stored on your device. Be mindful that if you only delete Heyno from your device without using our in-app delete my account feature, your information will be stored with us for a longer period.
13. Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.
14. Updates To Our Policy
This Privacy Policy is effective as of May 24, 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
15. Contact Us
If you have questions or issues about our Privacy Policy, please contact us from info@heyno.net.