Most businesses do not lose customers in meetings. They lose them on the phone, at 12:40 on a Tuesday, when everyone is on a ladder or with a patient and the call rings out. Heyno Frontdesk is our answer for enterprises that want AI agents on those calls, reliably, measurably, and under their own rules.
Frontdesk packages the systems we built for Heyno itself: call handling, escalation, guardrails, and evaluation, delivered as one product that teams can configure without writing prompts from scratch.
Every deployment starts with a specific job: reception, scheduling, order status. It grows from there. Teams define what the agent may do, when it must hand off to a person, and what a good outcome looks like. Frontdesk keeps score against that definition from day one.
Available today for voice and chat agents
Frontdesk supports real-time voice on your existing numbers and chat on your site from the same configuration. One policy set, one escalation path, one transcript history, whichever channel the customer picks.
Companies decide what stays consistent across deployments, such as tone, refusal rules, and compliance language, and what varies by location or team. The system builds on what works and expands to new use cases without starting over.
Proven with early customers
Frontdesk has been running with early customers for two quarters across construction supply, roofing, title, and dental practices. Every deployment generated insights that flowed back into the product: better barge-in handling, calmer refusals, faster handoffs.
- Northgate is routing bilingual supplier calls through Frontdesk with human handoff for credit decisions.
- Reyes Roofing books site visits directly from first calls, with photos requested by text.
- Delta Title uses Frontdesk to keep every file's callers updated without touching escrow workflows.
Northgate
“We stopped counting missed calls because there aren't any. The agent takes the order, flags anything unusual, and our people only pick up when it matters.”
Operations lead, Northgate
Built for trust before, during, and after launch
Before a Frontdesk deployment reaches customers, teams can test it against common requests, edge cases, and higher-risk scenarios. Simulations and graders check whether it reached the right outcome, followed policy, used tools correctly, and escalated when appropriate.
That work does not stop at launch. Production sessions, escalations, and quality signals show teams where an agent is working well and where it needs attention. Changes ship behind an approved-version gate, so what answers the phone is always something someone signed off on.
Availability
Heyno Frontdesk is available to eligible business customers as a deployed product through a limited general availability program. Deployments are led by our forward-deployed team and select partners today, and self-serve setup is coming.
To explore whether Frontdesk is right for your organization, contact your Heyno account team.