Earning trust at every step
Heyno acts on your behalf. That only works if every action is scoped, tested, and provable.
Scope
Every agent starts with the least it needs. You decide what it may touch.
Scope
Least privilege by default
Heyno acts on your behalf, so it only ever gets the access a task actually requires.
- Scoped tools: Each task grants a narrow set of tools, and nothing more. The agent cannot reach data or actions outside its job.
- Approval gates: Anything with a real-world side effect waits for a person to approve: moving money, changing an account, sending on your behalf.
- Vaulted secrets: Passwords and keys live in a secure vault the agent can use but never see or expose.
Test
We pressure-test every change against the hardest cases before it ships.
Test
Evaluated before it acts
Nothing reaches your workspace until it has been measured against real, difficult scenarios.
- Red-team nights: An automated suite hammers Heyno with social pressure, prompt injection, and impossible requests, and files everything that breaks.
- Replays: Before a change ships, we replay the hardest real interactions against it and diff the outcomes.
- System cards: Every model family ships with a documented account of what we tested and what safeguards we built.
Supervise
Humans stay on the loop, and every action is on the record.
Supervise
People on the loop
Automation never means unattended. People stay in control, with the full picture at hand.
- Human handoff: When confidence drops, Heyno hands off to a person with a live summary and the full context so far.
- Audit logs: Every tool call and decision is logged, versioned, and reviewable: evidence, not anecdotes.
- Transcripts: Full transcripts of every conversation turn a later question into an answer in minutes.
Trust doesn’t stop at launch
Building a safe assistant isn’t one and done. Every day is a chance to tighten the loop: anticipate, evaluate, prevent.
How we think about assistants that act
Learn moreProtection where the stakes are real
We work with customers, partners, and policymakers to keep people safe wherever Heyno acts.
Privacy first
No training on your business data by default.
Protection
Privacy first
What happens in your workspace belongs to you. We build so it stays that way.
- No training by default: We do not train on your business data unless you explicitly opt in.
- Configurable retention: You choose how long conversations and files are kept, per policy.
- Encryption everywhere: Data is encrypted in transit and at rest, with enterprise controls for residency.
Payment & wire safety
Funds never move without a person.
Protection
Payment & wire safety
The costliest mistakes involve money moving to the wrong place. Heyno is built to refuse them.
- Pressure detection: Urgency plays, credential requests, and payment-change demands are flagged mid-interaction.
- Human on side effects: Any movement of money routes to a person with the full transcript and a one-tap decision.
- Locked by policy: High-risk actions are off by default and enabled only with explicit configuration.
Impersonation
Detecting synthetic voices, always disclosing AI.
Protection
Impersonation defense
People deserve to know who, or what, they are dealing with.
- Synthetic detection: We flag cloned and synthetic voices attempting to impersonate a known person.
- Always discloses: Heyno identifies itself as an AI, per policy, on every channel.
- Verified handoff: Sensitive requests are verified or escalated rather than assumed.
Fairness
Evaluating rigorously to avoid reinforcing bias.
Protection
Fairness
An assistant that serves everyone has to serve everyone equally.
- Bias evaluation: We test rigorously to avoid reinforcing bias in how people are treated or routed.
- Consistent options: Everyone is offered the same paths and the same patience, regardless of who they are.
- Reviewed outcomes: We monitor real outcomes for disparities and correct them.
Consent & recording
Consent rules enforced per region, automatically.
Protection
Consent & recording
The rules for recording and disclosure differ everywhere. Heyno keeps them straight for you.
- Regional rules: Consent and disclosure requirements are applied automatically by region.
- Clear disclosure: Participants are told when a session is recorded or handled by an assistant.
- Auditable trail: Every consent decision is logged for later review.